SUPPORT
Support
VIDEO TUTORIALS
Setting Up Your First PlayDate
Basic Introduction: How To Use Your PlayDate
Troubleshooting: PlayDate Not Appearing After Setup
SETUP INSTRUCTIONS

Setting up your PlayDate Smart Ball requires the use of an iPhone or Android mobile device.

1. Download the PlayDate App using the links below:

2. Launch the App then sign up for (or log in to) your PlayDate Account
3. Follow the steps in the tutorial in App to add your first PlayDate Smart Ball

FAQ - GETTING STARTED

There are two ways to turn on the your PlayDate.

The easiest method is simply by placing the ball on your plugged-in charging dock. Ensure that the coils of the ball and charging dock are aligned. A green power light should automatically appear, indicating that the ball is turned on.

The second method involves removing the clear outer shell. With the clear outer shell removed, locate the two small buttons underneath the camera.

Press and hold the Power Button on the right for two seconds, or until the green power light turns on. If the green light does not appear, then your ball is most likely out of batteries. Charge your ball using the charging dock, then try again later.

For further instructions on charging, refer to the "How To Charge Your Playdate" topic of this FAQ.

A green power light is displayed next to the buttons to indicate that the ball is on. If you are in a brightly lit room, you may want to try bringing the ball to a darker area to see the light.

First unscrew the clear protective outer shell (be careful not to use the white ball bearing inside). Locate the two buttons underneath the camera.

Press and hold the Power Button on the right for 10 seconds, or until the green light turns off.

Video Tutorial: Rebooting Your PlayDate

If your ball is on, you will have to first turn it off. Unscrew the clear protective outer shell (be careful not to use the white ball bearing inside). Locate the two buttons underneath the camera.

Press and hold the Power Button on the right for 10 seconds, or until the green light turns off. Then to turn the ball back on, press and hold the Power Button for 2 seconds, or until the green light turns on again.

The PlayDate Smart Ball charges wirelessly. Simply place the Smart Ball (leaving the clear outer shell on) onto the charging dock. The ball will automatically turn on (indicated by the green power light inside the ball) when placed onto the charger.

Proper coil alignment and spacing is important for proper charging of the ball. Ensure that the charging coils of the ball and charger dock are aligned and parallel. Also make sure that they are as close to each other possible; the ball should be touching the coil of the charging dock. If you are finding it difficult to align the coils properly due to a tendency of the ball rocking forward, check to see if the ground you have the charger dock on is slanted. You may have to rotate/adjust the orientation of the charger dock, or find a more level surface to place it on.\nDuring normal function, the ball should be turn on and left charging in the dock. If the coils are properly positioned, the ball will continually charge while listening for your signal to play at any time.

If the ball does not turn on automatically when placed on the charging dock, then it may be completely out of batteries. If this is the case, let it charge for at least an hour before trying to turn it on again.

On your mobile app, select the ball you would like to update the wifi credentials for. Click on the button labeled "Change Wifi Info". Follow the instructions in the tutorial that follows.

Open the clear outer shell to access the inner PlayDate Smart Ball. Locate the two small buttons underneath the camera.

If your ball is on, first turn it off by pressing and holding the Power Button on the right for 10 seconds. Then turn it back on by pressing the same Power Button for 2 seconds, or until the green power lights turns on. The ball will take about 45 seconds to boot. When you hear "PlayDate Ready", quickly press the Auxiliary (Aux) Button on the left 5-times. You should then hear "Entering Access Point Mode", indicating that the ball is now in Access Point Mode. You should now be able to find the WiFi network labeled "playdate_ap".

FAQ - TROUBLESHOOTING

We have recently received a few reports from users that are encountering this issue

If your ball seems to automatically begin flashing a few minutes after turning it on without any prompting, then it sounds like your ball might still be in "factory mode". This is the mode we use at the factory to be able to run tests on the ball to make sure it works properly before sending out to customers. But no worries, you can easily set it back to regular mode.

First, you'll need to unscrew and remove the top clear pc shell off the PlayDate so that you have access the two buttons inside. Turn on the PlayDate and wait for the lights to begin flashing. When the lights start flashing, press the left Auxiliary Button 5-times.

You should hear the PlayDate say "Marking As Passed". Then turn off the PlayDate by pressing the power button down for 8 seconds. Your ball should now be in the correct mode.

After this, try following the the set up instructions as usual. You should be able to find the "playdate_ap" network now..

We have recently received a few reports from Android users that are encountering an issue where they are connected to the "playdate_ap" network, but when they try to submit wifi credentials, they are met with an error stating "WiFi is disabled, please re-connect your device to the playdate_ap network".

To get around this, set your phone into airplane more prior to submitting WiFi credentials.

The entire sequence would be something like this: 1) log into the app and start the tutorial. 2) when you get to the "Connect To Your PlayDate" page, first go to your device settings and turn on airplane mode. 3) then try connecting to the playdate_ap network (either through the button on the app, or manually in settings), and 4) when you're on the "playdate_ap" network, try submitting wifi credentials on the "Enter Home Wifi Cred" page.

The ball is most likely out of batteries. Try recharging your ball using the charging dock for an hour, then try again. For further instructions on charging, refer to the "How To Charge Your PlayDate" topic of the FAQ.

If you are having trouble connecting to the "playdate_ap" network, try waiting up to 5 minutes, as it can sometimes take more time for the network to initialize.

You may also try joining the network manually through the Device Settings of your phone. Look for the "playdate_ap" network, and join with the password "youarepawesome".

If you continue to have problems, then try restarting and manually setting the ball to "AP Mode".

To do this, open the clear outer shell to access the inner PlayDate Smart Ball. Locate the two small buttons underneath the camera.

If your ball is on, first turn it off by pressing and holding the Power Button on the right for 10 seconds. Then turn it back on by pressing the Power Button again for 2 seconds. The ball will take about 45 seconds to boot. When you hear "PlayDate Ready", quickly press the Auxiliary (Aux) Button on the left 5-times. You should then hear the ball say "Entering Access Point Mode". After a few moments, you should be able to find and connect to the "playdate_ap" WiFi network.

If you are still having trouble connecting to the network, then try restarting your phone/mobile device.

So your PlayDate does not seem to connect to your home WiFi network. This mostly happens for two reason.

First, double check that you are entering in your WiFi Credentials correctly. Both the WiFi name and password are case-sensitive and must be EXACT (including spaces, dashes, and other special characters).

Second, make sure you are entering the credentials for a 2.4GHz band WiFi network. As a reminder, the PlayDate Smart Ball can only be connected to the 2.4GHz band on WiFi routers. All WiFi routers have a 2.4GHz band, but some newer routers come with 2.4GHz and 5GHz bands. The 2.4GHz band network name may have "24G", "2.4", "24", or something similar appended to the end. 5GHz bands may have "5G" or "5" appended at the end of theirs. If you are still unsure, please refer to your WiFi router admin settings/instructions.\nTo try entering in the WiFi Credentials again, follow the steps here

Sometimes the PlayDate quickly connects to the WiFi network without emitting a light. Check to see if you can find your ball on the main screen to check if that's the case.

If you continue to have problems, try restarting and manually setting the ball to "AP Mode".

To do this, open the clear outer shell to access the inner PlayDate Smart Ball. Locate the two small buttons underneath the camera.

If your ball is on, first turn it off by pressing and holding the Power Button on the right for 10 seconds. Then turn it back on by pressing the Power Button again for 2 seconds. The ball will take about 45 seconds to boot. When you hear "PlayDate Ready", quickly press the Auxiliary (Aux) Button on the left 5-times. You should then hear the ball say "Entering Access Point Mode". After a few moments, you should be able to find and connect to the "playdate_ap" WiFi network.

If you are still having trouble connecting to the network, then try restarting your phone/mobile device.

So you've followed the steps to add your ball, but it doesn't show up on the main screen. This usually happens for a few reasons.\nFirst, try restarting the ball. You can find instructions in the FAQ topic labeled "How To Restart Your PlayDate".

Second, make sure the WiFi network you are trying to use has internet connectivity. Your ball may be successfully connecting to your WiFi router, but is not able to hit the servers if the network can not access the internet.

Third, double check that you are entering in your WiFi Credentials correctly (pay extra attention to spaces and caps as it is case-senstive).

Lastly, make sure you are entering the credentials for a 2.4GHz band WiFi network. The PlayDate Smart Ball can only be connected to the 2.4GHz band on WiFi routers. All WiFi routers have a 2.4GHz band, but some newer routers come with 2.4GHz and 5GHz bands. The 2.4GHz band network name may have "24G", "2.4", "24", or something similar appended to the end. 5GHz bands may have "5G" or "5" appended at the end of theirs. If you are still unsure, please refer to your WiFi router admin settings/instructions.\nTo try entering in the WiFi Credentials again, follow the steps here

Most likely, your ball is not able to connect to the server. This may happen if your WiFi network is down or if the ball does not have updated WiFi credentials (you may have changed your network name and/or password recently, or are trying to use the ball at a different location). To update the WiFi credentials on a ball, follow the instructions here.

If none of these apply to you, try restarting the ball. Refer to the section in the FAQ labeled \"How do I restart the my ball?\" for further instructions.

Most likely, your ball is not able to connect to the server. This may happen if your WiFi network is down or if the ball does not have updated WiFi credentials (you may have changed your network name and/or password recently, or are trying to use the ball at a different location). To update the WiFi credentials on a ball, follow the instructions here.

If none of these apply to you, try restarting the ball. Refer to the section in the FAQ labeled \"How do I restart the my ball?\" for further instructions.

Charging wirelessly at this distance is no easy task. To conserve power, the ball is placed in hibernation for the majority of the time, and wakes up periodically to retrieve it's instructions. Depending on where in this cycle you issue the command, it maybe take some time before the ball receives it. Poor WiFi connection may also add to a perceived delay in response.

Also, as we are establishing a direct connection between your PlayDate and your phone, the type of network you are behind may also impact how quickly you are able to connect.

The PlayDate Smart Ball can only be connected to the 2.4GHz band on WiFi routers. All WiFi routers have a 2.4GHz band, but some newer routers come with 2.4GHz and 5GHz bands. The 2.4GHz band network name may have "24G", "2.4", "24", or something similar appended to the end. 5GHz bands may have "5G" or "5" appended at the end of theirs. If you are still unsure, please refer to your WiFi router admin settings/instructions.

If you unsure if your network is 2.4Ghz or 5Ghz, then most it is most likely 2.4Ghz.

This could sometimes occur if where you live, or the warehouse in which it was stored before delivering to you, is a humid environment. This shouldn't pose any problems. To get rid of the moisture, unscrew the top clear shell of the of the ball and leave it charging uncovered for about an hour.

Because of the wireless charging, the area between the coils can get a little warm. The heat is also the greatest prior to initial setup and lessens after installation and the first firmware update. This shouldn't be a problem, but immediately contact us if you see any discoloring or deforming in the plastic.

CONTACT US

Feel free to contact us at support@startplaydate.com if you are still experiencing any difficulties or have any other questions. Thanks!